In your working day
Open the GEMS app or browser portal and sign in. Your account shows the sites assigned to you, so your team can focus on the locations they look after.
Start with the site overview, then open a cylinder to see the available readings and element condition.
The visual cylinder view connects water temperature with each element’s demand and measured load. History gives you context beyond the latest reading.
Where the available current readings support a fault indication, GEMS highlights the relevant element. Missing or outdated information stays clearly identified.
Use the condition and supporting history to decide what needs investigation and prepare a maintenance visit. You can give the engineer a clearer starting point before they reach site.
An earlier indication may provide time to act while another element is still heating, helping you manage the risk of a complete hot-water interruption.
Getting started
Tell us about your sites, the cylinders you rely on and who needs visibility. E2M will help you agree the monitoring scope and arrange a practical view for your team.
Discuss your sitesCommon questions
No. You can sign in to the client portal through your browser. The GEMS app offers a convenient phone view using your existing account.
GEMS provides information to help you decide and prepare the response. An engineer still assesses the asset and carries out any necessary repair.
For a cylinder with multiple elements, an individual element problem may be identified while another is still heating. The opportunity to respond depends on the condition, demand and available readings.
Yes. Client access is assigned to the sites each account is authorised to view. Contact E2M if your team or site access changes.
Talk to E2M about GEMS for your site or estate.
